Terms and Conditions

Online Store Terms and Conditions

§ 1

Preliminary provisions

  1. The Conrad Motors online store, available at https://conrad-motors.com, is operated by Conrad Motors Sp. z o.o., entered in the National Court Register (KRS), NIP PL6381847221, KRS 0000939699.

2. These Terms and Conditions are addressed both to Consumers and Entrepreneurs using the Store and define the rules for using the online Store as well as the rules and procedure for concluding Distance Sales Agreements with the Customer through the Store.

§ 2

Definitions

  1. Consumer – a natural person entering into an agreement with the Seller through the Store, the subject matter of which is not directly related to their business or professional activity.

2. Seller – Conrad Motors Sp. z o.o., entered in the National Court Register (KRS), NIP PL6381847221.

  • Customer – any entity making purchases through the Store.
  • Entrepreneur – a natural person, legal person or organisational unit without legal personality, granted legal capacity by a separate act, conducting business activity in their own name and using the Store.
  • Store – the online store operated by the Seller at https://www.conrad-motors.com
  • Distance Agreement – an agreement concluded with a Customer as part of an organised system for concluding agreements at a distance (within the Store), without the simultaneous physical presence of the parties, using exclusively one or more means of distance communication up to and including the moment of conclusion of the agreement.
  • Terms and Conditions – these Store terms and conditions.
  • Order – a declaration of intent made by the Customer using the Order Form and directly aimed at concluding a Sales Agreement for a Product or Products with the Seller.
  • Account – the Customer's account in the Store, containing data provided by the Customer and information about Orders placed by the Customer in the Store.
  • Registration Form – a form available in the Store enabling the creation of an Account.
  • Order Form – an interactive form available in the Store enabling the placing of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
  • Cart – an element of the Store's software in which Products selected by the Customer for purchase are displayed, and which allows the Customer to determine and modify Order details, in particular the quantity of Products.
  • Product – a movable item/service available in the Store and constituting the subject matter of a Sales Agreement between the Customer and the Seller.
  • Sales Agreement – an agreement for the sale of a Product concluded or to be concluded between the Customer and the Seller through the online Store. Depending on the characteristics of the Product, the term Sales Agreement also includes an agreement for the provision of services and a contract for specific work.

§ 3

Contact with the Store

  1. Seller's address: ul. Juliusza Słowackiego 30B, 43-200 Pszczyna, Poland,
  2. Seller's e-mail address: sklep(at)conrad-motors.com,
  3. Seller's telephone number: +48 512 16 88 89
  4. Seller's bank account number: mBank 31 1140 2004 0000 3402 3503 2743
  5. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this section.
  6. The Customer may contact the Seller by telephone from 9:00 a.m. to 5:00 p.m., Monday to Friday.

§ 4

Technical requirements

In order to use the Store, including browsing the Store's assortment and placing orders for Products, the following are required:

  1. a device with access to the Internet and a web browser using the Gecko engine or Chrome or Safari,
  2. an active e-mail account,
  3. cookies enabled.

§ 5

General information

  1. To the fullest extent permitted by law, the Seller shall not be liable for disruptions, including interruptions in the operation of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the online Store with the Customer's technical infrastructure.
  2. Browsing the Store's assortment does not require an Account. Placing orders for Products available in the Store is possible either after creating an Account in accordance with the provisions of § 6 of the Terms and Conditions or by providing the necessary personal and address details required to process the Order without creating an Account.

version for stores selling in Polish zloty

  • Prices shown in the Store are given in Polish zloty and are gross prices (including VAT).
  • The final amount payable by the Customer consists of the price of the Product and the delivery cost (including transport, delivery and postal service fees), of which the Customer is informed on the Store's pages during the placing of the Order, including at the time of expressing the intention to be bound by the Sales Agreement.
  • In the case of an Agreement covering a subscription or the provision of services for an indefinite period, the final price is the total price covering all payments for the billing period.
  • Where the nature of the subject matter of the Agreement does not reasonably allow the final price to be calculated in advance, information on the method by which the price will be calculated, as well as information on transport, delivery, postal service fees and other costs, will be provided in the Store in the Product description.

§ 6

Creating an Account in the Store

  1. To create an Account in the Store, the Registration Form must be completed. The following information is required: First name and surname, e-mail address.
  2. Creating an Account in the Store is free of charge.
  3. Logging into the Account is done by entering the login and password established in the Registration Form.
  4. The Customer may delete the Account at any time, without giving a reason and without incurring any fees for this purpose, by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses specified in § 3.

§ 7

Rules for placing Orders

In order to place an Order, the following steps must be taken:

  1. log in to the Store (optional);
  2. select the Product that is the subject of the Order and then click the “Add to cart” button (or an equivalent button);
  3. log in or use the option to place an Order without registration;
  4. if the option to place an Order without registration has been selected – complete the Order Form by entering the details of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), and enter invoice details if they differ from the Order recipient's details;
  5. click the “Order and Pay” button / click the “Order and Pay” button and confirm the Order by clicking the link sent in the e-mail message;
  6. select one of the available payment methods and, depending on the payment method, pay for the Order within the specified period, subject to § 8 point 3.

§ 8

Available delivery and payment methods

  1. The Customer may use the following methods of delivery or collection of the ordered Product:
    1. InPost Parcel Lockers
    2. GLS Courier
  2. Postal shipment, cash-on-delivery postal shipment,
  3. Courier shipment, cash-on-delivery courier shipment,
  4. Personal collection available at the company's address,
  5. The Customer may use the following payment methods:
  6. Payment upon collection
  7. Cash on delivery
  8. Payment by bank transfer to the Seller's account
  9. Electronic payments
  10. Payment by debit/credit card.

3. Detailed information on delivery methods and accepted payment methods is available on the Store's website.

§ 9

Performance of the Sales Agreement

  1. The Sales Agreement between the Customer and the Seller is concluded after the Customer has previously placed an Order using the Order Form in the online Store in accordance with § 7 of the Terms and Conditions.
  2. After the Order has been placed, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing takes place by sending the Customer an appropriate e-mail message to the e-mail address provided during the placing of the Order. The message contains at least the Seller's statement confirming receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement. The Sales Agreement between the Customer and the Seller is concluded when the Customer receives the above-mentioned e-mail.
  3. If the Customer chooses:
  4. payment by bank transfer, electronic payment or payment by card, the Customer is obliged to make the payment within 2 calendar days from the date of conclusion of the Sales Agreement – otherwise the Order will be cancelled.
  5. cash on delivery upon receipt of the shipment, the Customer is obliged to make payment upon receipt of the shipment.
  6. cash payment upon personal collection, the Customer is obliged to make payment upon collection within 2 days from the date of receiving information that the shipment is ready for collection.
  7. If the Customer has chosen a delivery method other than personal collection, the Product will be shipped by the Seller within the period specified in its description (subject to paragraph 5 of this section), using the method selected by the Customer when placing the Order.
  8. In the case of an Order containing Products with different delivery dates, the delivery date shall be the longest stated delivery period.

In the case of an Order containing Products with different delivery dates, the Customer may request that the Products be delivered in separate shipments or that all Products be delivered after the entire Order has been completed.

  • The delivery period for the Product to the Customer begins as follows:
  • If the Customer selects payment by bank transfer, electronic payment or payment by card – from the date the Seller's bank account is credited.
  • If the Customer selects cash on delivery – from the date of conclusion of the Sales Agreement.

6. If the Customer selects personal collection of the Product, the Product will be ready for collection within the period specified in the Product description. The Seller will additionally inform the Customer that the Product is ready for collection by sending an appropriate e-mail to the e-mail address provided during the placing of the Order.

7. In the case of an Order containing Products with different collection readiness dates, the Customer may collect the Products in separate parts (according to their availability for collection) or collect all Products once the entire Order has been completed.

8. The period for the Product to be ready for collection by the Customer begins as follows:

  1. If the Customer selects payment by bank transfer, electronic payment or payment by card – from the date the Seller's bank account is credited.
  2. If the Customer selects cash payment upon personal collection – from the date of conclusion of the Sales Agreement.

9. Products are delivered within the territory of the European Union.

10. Delivery of the Product to the Customer is subject to a fee unless the Sales Agreement provides otherwise. Delivery costs (including transport, delivery and postal service fees) are indicated to the Customer on the online Store's website under the “Delivery costs” tab and during the placing of the Order, including at the time the Customer expresses their intention to be bound by the Sales Agreement.

11. Personal collection of the Product by the Customer is free of charge.

§ 10

Right of withdrawal from the agreement

  1. A Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
  2. The period referred to in paragraph 1 begins upon delivery of the Product to the Consumer or to a person designated by the Consumer other than the carrier.
  3. In the case of an Agreement covering multiple Products that are delivered separately, in batches or in parts, the period referred to in paragraph 1 begins upon delivery of the last item, batch or part.
  4. In the case of an Agreement involving the regular delivery of Products for a specified period (subscription), the period referred to in paragraph 1 begins upon taking possession of the first item.
  5. The Consumer may withdraw from the Agreement by submitting a withdrawal statement to the Seller. To meet the withdrawal deadline, it is sufficient for the Consumer to send the statement before the expiry of the deadline.
  • If the Consumer submits the withdrawal statement electronically, the Seller shall immediately send the Consumer confirmation of receipt of the withdrawal statement to the e-mail address provided by the Consumer.
  • Effects of withdrawal from the Agreement:
  • In the event of withdrawal from a distance agreement, the Agreement shall be deemed not to have been concluded.
  • In the event of withdrawal from the Agreement, the Seller shall immediately, and no later than within 14 days from the date of receipt of the Consumer's withdrawal statement, refund all payments made by the Consumer, including the costs of delivery, except for additional costs resulting from the delivery method selected by the Consumer other than the cheapest standard delivery method offered by the Seller.
  • The Seller shall refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that does not incur any costs for the Consumer.
  • The Seller may withhold the refund until it receives the Product back or until the Consumer provides proof of sending it back, whichever occurs first.
  • The Consumer should return the Product to the Seller's address specified in these Terms and Conditions immediately, and no later than 14 days from the date on which the Consumer informed the Seller of the withdrawal from the Agreement. The deadline is met if the Consumer sends the Product back before the expiry of the 14-day period.
  • The Consumer shall bear the direct costs of returning the Product, including the cost of returning the Product if, due to its nature, it could not be returned by ordinary post.
  • The Consumer shall only be liable for any reduction in the value of the Product resulting from handling it in a way beyond what was necessary to establish the nature, characteristics and functioning of the Product.

6. In the case of an Order containing Products with different collection readiness dates, the Customer may collect the Products in separate parts (according to their availability for collection) or collect all Products once the entire Order has been completed.

7. The period for the Product to be ready for collection by the Customer begins as follows:

  1. If the Customer selects payment by bank transfer, electronic payment or payment by card – from the date the Seller's bank account is credited.
  2. If the Customer selects cash payment upon personal collection – from the date of conclusion of the Sales Agreement.

8. If, due to the nature of the Product, it cannot be returned by ordinary post, information about this fact and the cost of returning the Product will be included in the Product description in the Store.

9. The right to withdraw from a distance agreement does not apply to the Consumer in relation to an Agreement:

  1. where the subject matter is a non-prefabricated item manufactured according to the Consumer's specifications or serving to satisfy their individual needs,
  2. where the subject matter is an item delivered in sealed packaging which cannot be returned after opening due to health protection or hygiene reasons, if the packaging has been opened after delivery,
  3. where the subject matter is an item that deteriorates rapidly or has a short shelf life,
  4. for the provision of services, if the Seller has fully performed the service with the Consumer's express consent, who was informed before the service began that, once the service had been fully performed by the Seller, they would lose the right of withdrawal from the Agreement,
  5. where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period,
  6. where the subject matter consists of items which, after delivery, due to their nature, become inseparably connected with other items,
  7. where the subject matter consists of alcoholic beverages whose price was agreed upon at the time of conclusion of the Sales Agreement, whose delivery may only take place after 30 days and whose value depends on fluctuations in the market over which the Seller has no control,
  8. where the subject matter consists of sealed audio or visual recordings or computer software, if the packaging has been opened after delivery,
  9. for the delivery of newspapers, periodicals or magazines, with the exception of subscription agreements,
  10. for the supply of digital content that is not supplied on a tangible medium, if performance has begun with the Consumer's express consent before the expiry of the withdrawal period and after the Seller has informed the Consumer of the loss of the right of withdrawal from the Agreement.

§ 11

Complaints and warranty

  1. The Sales Agreement covers new and used Products. The condition of each used Product is described in detail on the Store's website.
  2. The Seller is obliged to provide the Customer with an item free from defects.
  3. In the event of a defect in goods purchased from the Seller, the Customer has the right to submit a complaint pursuant to the provisions concerning statutory warranty for defects under the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under the statutory warranty for defects.
  4. A complaint should be submitted in writing or electronically to the Seller's addresses provided in these Terms and Conditions or by using the electronic complaint form made available by the Seller on one of the Store's subpages.
  5. The Seller shall respond to the complaint without undue delay, and if the Customer is a Consumer – no later than within 14 days. If the Customer is a Consumer and the Seller fails to respond to the complaint within 14 days, the complaint shall be deemed justified.
  6. Goods returned as part of the complaint procedure should be sent to the following address
  7. The statement may be sent by traditional mail or electronically by sending the statement to the Seller's address – the Seller's contact details are specified in § 3. The statement may also be submitted using the form whose template constitutes Annex No. 1 to these Terms and Conditions and an annex to the Act of 30 May 2014 on Consumer Rights; however, this is not mandatory.
  8. If a warranty has been granted for the Product, information about it and its terms will be included in the Product description in the Store. The Seller will also attach the warranty card to the sold Product.

§ 12

Order processing time

  • Order processing time is from 1 to 5 business days, calculated from the moment payment is credited to our account or confirmation of the Order in the case of cash-on-delivery payment.
  • In special cases, such as a large number of Orders, product availability or holiday periods, the Order processing time may be extended, of which the Customer will be promptly informed electronically or by telephone.
  • If an Order contains Products with different processing times, the final Order processing time will correspond to the longest stated period.
  • The Seller reserves the right to suspend processing of an Order in the event of incomplete or unclear information provided by the Customer, of which the Customer will be informed.
  • The Customer has the right to cancel the Order if the Order processing time exceeds the agreed period and the Customer does not agree to its extension.

§ 13

Out-of-court methods of handling complaints and pursuing claims

  1. Detailed information concerning the possibility for Consumers to use out-of-court methods of handling complaints and pursuing claims, as well as the rules for accessing these procedures, is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Provincial Trade Inspection Inspectorates and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
  2. The Consumer has, in particular, the following possibilities of using out-of-court methods of handling complaints and pursuing claims:
  3. The Consumer is entitled to apply to a permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from an Agreement concluded with the Seller.
  4. The Consumer is entitled to apply to the Provincial Inspector of Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings concerning an amicable resolution of a dispute between the Consumer and the Seller.
  5. The Consumer may obtain free assistance in resolving a dispute between them and the Seller by using the free assistance of a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (including the Federation of Consumers and the Polish Consumers Association).

§ 14

Personal data in the online Store

  1. The controller of the personal data of Customers collected through the online Store is the Seller.
  2. Customers' personal data collected by the controller through the online Store is collected for the purpose of performing the Sales Agreement and, if the Customer gives consent, also for marketing purposes.
  3. The recipients of Customers' personal data may include:
  4. In the case of a Customer who uses postal or courier delivery in the online Store, the Controller provides the Customer's collected personal data to the selected carrier or intermediary handling shipments on behalf of the Controller.
  5. In the case of a Customer who uses electronic payment or card payment in the online Store, the Controller provides the Customer's collected personal data to the selected entity handling such payments in the online Store.
  6. The Customer has the right to access the content of their data and to correct it.
  7. Providing personal data is voluntary; however, failure to provide the personal data specified in these Terms and Conditions that is necessary to conclude the Sales Agreement will result in the inability to conclude that agreement.

§ 15

Final provisions

1. Agreements concluded through the online Store are concluded in Polish.

2. The Seller reserves the right to amend these Terms and Conditions for important reasons, namely: changes in legal regulations or changes in payment and delivery methods – to the extent that such changes affect the implementation of the provisions of these Terms and Conditions. The Seller shall inform the Customer of any changes at least 7 days in advance.

3. Matters not regulated by these Terms and Conditions shall be governed by generally applicable provisions of Polish law, in particular the Civil Code, the Act on the Provision of Services by Electronic Means, the Consumer Rights Act and the Personal Data Protection Act.

4. The Customer has the right to use out-of-court methods of handling complaints and pursuing claims. For this purpose, the Customer may submit a complaint via the European Union online ODR platform available at: http://ec.europa.eu/consumers/odr/.

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